Our Customers |
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We have received so many emails and phone calls from our happy
customers after their game has been delivered. Some customers become friends and we're happy about that. *Email your picture, with your game(s) and we'll get it up here too. Thanks!* Jack: As a repeat customer. I just
wanted to take a minute to thank you and your staff. The delivery of the new
pinball was flawless. Your delivery people are simply the best courteous,
professional and simply a joy to have in my home. In these times we live in
it’s becoming harder to find reputable people who deliver what they promise and
exceed customer expectations. Your company does exactly that with easy. Once
again you and your company have exceeded my expectations. I would like to wish
you and your company many years of success. Andrew Pustizzi Hi Jack: The Arcade Legends 2 machine came today and my wife told me the delivery was smooth and courteous. Thank you for that. It is amazing how many times the delivery is the worst part of the transaction. It fit easily, after all my worry! I (we) are having lots of fun playing the games. They really bring back memories! Jack, I really want to thank you for spending so much time with me on the phone helping me to make my decision. To be honest, you were one of many people I was calling to just to gather information. I had intended to then find the lowest price on the internet once I made my decision. After talking to you, I realized that there was no need to look any further. I had found a commitment to the industry, an attention to quality service, and an honest business owner. What more would anyone be looking for in this situation? Thanks again. Matt - Audobon PA Jack: What a pleasure to deal with you and your company! The entire process from purchase through delivery went exactly as promised. Your communication was superb, and your delivery/set-up guys were a pleasure. Thank you very much for making this all so simple. All my best to you and your staff. Merry Christmas! Michael Blaziski Key Property Group LLC Jack: I wanted to send you an overdue thank you for the time you spent with me, first on the phone and then in person, to help me select the “right” game for our family. You always answered your phone and when you weren’t able to speak immediately, never failed to call me back promptly. I asked a lot of questions and you never seemed annoyed or bothered, rather happy to help me make a decision whether or not to buy a pinball machine, and if so, which one. How many salespeople would say, “We sell everything people want, but nothing they need?” I appreciated your time and honesty in dealing with me. As for the delivery, it was completed on time without any problems. Steve and Larry delivered the pinball machine exactly when you said they would and were very careful with it as well as our house. They were both very professional and certainly shared your enthusiasm for your business. They made certain the machine was working correctly and after giving me some instruction, moved it to a room that I was able to lock so I was able to hide it until Christmas morning. The pinball machine was a GREAT Christmas gift that has already received a tremendous amount of use. Our children were very excited and said it was the best gift they had ever received. As I told you at the time, I had a pinball machine growing up (Bow & Arrow) and still enjoy playing it when I visit my parents as it brings back great memories. Now my son beats my brother and keeps the score on my parents’ refrigerator (with my encouragement). I have no doubt our family will get the same enjoyment with our pinball machine. Again, thank you for everything from the first call through the delivery. I will definitely recommend you to our friends and will be back myself for other games. Take care. Regards, Mike Thompson Jack: I wanted you to know just how much my wife and I appreciated all
your help and advice during our decision to buy a new pinball machine for our
home. Your openness to all my “million” questions and caring that we make
a well informed decision was apparent. You certainly understood that I
was not a technician and I had many doubts that I would be able to maintain a
pinball machine of my own. The time you spent with me over the phone and
the numerous email messages you sent put my mind at ease over time and thanks
to you I am happily the proud owner of a shinny new Stern Lord of the
Rings. Your honesty, expertise and love for the business came out in
every conversation we had and every message you wrote. I felt that you
treated us like a “home user”, knowing that to us it was a major purchase and
probably a once in a lifetime purchase that you wanted us to be satisfied and
happy with. I didn’t feel at all like I was just another “sale”.
The in-home delivery was flawless. The delivery men were kind, considerate
and very respectful of our home and the machine they were delivering. I
am still amazed on how they turned that tight corner and made it down the
basement steps without a bump or a nick on themselves (thankfully), the walls
or the machine. Steve spent plenty of time with me going over the basics
and walked me through all the important service menus and adjustments.
Within minutes, the machine was up, running and adjusted to my liking.
After the men had left, I tenderly played a few games and noticed the left VUK
was not operating properly and probably needed an adjustment from
shipping. I called Steve in the truck who was already on his way to
another service call and he gladly, and without question, turned the truck
around, came back to my home, and fixed the problem. What service, what
more could you want. Within the 9 months or so it took me to make my
decision, I learned so much about pinball machines and I know that I made the
right choice in the game I choose and the place I decided to buy from.
Since the game is new I don’t anticipate any problems but to the extent there
are any now or in the future, I know you and the gang at Pinballsales.com will
be there for us. Jack, thanks again for everything. Your certainly one of a
kind….but what do you expect from a kid from Brooklyn! Regards, Paul Accardi Ps. notice the use of the term "VUK"...not bad for a tax accountant from Long Island! Jack: Just wanted you to know how thrilled our 10 year old son was at the
sight of the Monopoly pinball machine Christmas morning. Your machine came super quick to Dayton, and we "hid" the box in plain sight in the garage for the next 4 weeks by covering the box with brown paper and explaining it was a yet to be installed water softener! A Christmas morning treasure hunt through the house led Eric to the
box in the garage with a bow on top. With my husband and brother-in-law, the box was carefully maneuvered into the house, (in the rain), then opened and during few tense moments, "slid" down the stairs to the basement. It was up and running by about 5pm Christmas afternoon, and has been played everyday since, especially by my son and husband...I like it a lot, too! Your quick service, answered questions and delivery were well past
our expectations. We'll send you a few pictures of it all fully assembled when we get a chance. Thanks again! Wanda Krebs Dayton, OH From: "Alan Mote" I thought I was the only one crazy enough to work late everyday
and get back in here at 4:30 or 5:00 every morning (the time on your email). I
also thought I was the only one left that did everything possible to ship an
order ASAP when someone chooses to do business with us. I’ll never be in a
position to be a big customer for you but you have certainly earned any
business I can throw your way. Thank you for the professionalism. Hope you all
or ya’ll as we say have a blessed Christmas and a great next year. From: "Carmine Catalana" Just wondering if I came up tomorrow could do this deal? Let me know. (Carmine got the game!!) Dear Jack: the pinball machine came today and it looks fantastic. I only got as far as putting the legs on because the kids were coming home from school and my wife wanted me to box it and wrap it so that they could open it Christmas eve. It sucks to have it here and not play it but it will be worth it to see look on my childrens face. Thankyou so much for getting it here before Christmas. I wish you and your family a very Merry Christmas! ARRRRRRRRRRRRRRRRRRRRRRRRRRG..........., Dave Achtenberg Jack: Just wanted to say thanks for sending your service Tech over on Saturday to fix our pinball machine, The gentleman did a great job, it looks and plays like new, I understand this is a busy time of year for your company with the holidays fast approaching, but you still found time to service us, and I would like to thank you and your staff again! Have a great Holiday season and I look forward to doing business with you in the future. Subject: Namco Bowl O' Rama Jack: |
